Preferred Label : howRwe panel:-:Pt: Patient:-:R-Outcomes;
LOINC status : ACTIVE;
LOINC long common name : howRwe panel [R-Outcomes];
LOINC description : howRwe is a short generic patient experience measure to capture patients' perception
of their experience focusing on the central question: How are we doing? It has four
items to measure excellence including: - Treatment as a person including compassion,
empathy, emotional support, politeness, dignity, respect, and privacy. - Communication
with healthcare staff including patient engagement, information, education, choice,
consent, shared decision-making, and empowerment. -Promptness including delays, waiting,
access, cancellations, and responsiveness -Organization and management including safety,
reliability, efficiency, and information accessibility and appropriate action. Each
level is indicated using a traffic-light metaphor with written labels, color, position,
and images. For analysis and reporting, each response level is recorded on a 0-3 ordinal
scale, with excellent 3, good 2, fair 1, and poor 0. Higher scores indicated
excellent service. The four items and four levels create 256 (44) different combinations.
The howRwe score is calculated by adding the scores for each item and giving a scale
with 13 possible values from 0 (4 poor, floor) to the 12 (4 excellent, ceiling)
[PMID: 25331177].;
Origin ID : 96783-6;
UMLS CUI : C5453247;
Has component
- Has method
- Has system
- Has time aspect
- Panel of LOINC codes
- Semantic type(s)
